Customer Care

Mature man using a cell phoneYou care about clients, we care about you

One of the most distinctive characteristics of our company is our commitment to customer care. We provide individualized service that starts at the sales process and continues throughout your entire relationship with HomeTrak.

While we get you up and running, you’ll receive personalized training with one of our home care software experts who will be assigned to your account. This dedicated HomeTrak representative will work with you to ensure the system is configured to meet your needs.

Our customer care team is committed to building a long-term, personal relationship with you by tending to your needs quickly, accurately, and conveniently.

See what some of our customers say about their HomeTrak experience.

 

How can we help?

Our expert technicians are available from 6:00 AM to 5:00 PM Pacific time / 9:00 AM to 8:00 PM Eastern time, Monday through Friday.

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"The HomeTrak staff is extremely helpful, knowledgable, and responsive."

Coker Day, Owner/Founder, DayBreak Adult Care Services, Inc., Lexington, South Carolina

"The HomeTrak staff gave us extensive attention to ensure the system was set up to meet our needs."

Robert Hudson, Administrator, Butler County Health Department, Missouri

"We have been using HomeTrak since the first day we started our company in July 2004."

Greg Scheck, Owner, Home Helpers, Bucks and Montgomery Counties, Pennsylvania

"Switching to HomeTrak was the best business decision we have ever made!"

A. Papa, Accounts Manager at a Home Care Agency, Lakewood, New Jersey