Home Care Referrals

The Importance of Managing Client Satisfaction in a Referral-Based Industry

client satisfaction referral based industry home trak

If you’ve operated in the home care space for long, you know referrals are a catalyst for growth in this industry – here’s how to keep clients satisfied and continually referring. Home care is a tough line of work. Clients and their families expect the absolute finest in care, the industry is ultra-competitive, and turnover […]

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How to Get Referrals From Nursing Homes and Rehabilitation Facilities

Home Care Referrals

By Rick Morey   So you’ve started up your home care agency and now you need to figure out how to get new clients. As a former home care agency owner, I can tell you from experience that two of the best referral sources are nursing homes and rehabilitation facilities. Why? If a senior gets sick […]

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Tips for Marketing A Home Care Agency: Building Strong Relationships

home care marketing

  With such strong emphasis on creating brand awareness through online advertising and other far-reaching media channels, it can be easy to forget about the members of your own local community. Do families in your community know about your home care agency, and if they do, what’s your reputation? How you answer these two questions […]

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Be Thankful for Your Home Care Referrals and Manage Them Like a Pro

thankful for homecare software

It’s that time again to reflect on all of the things you’re thankful for this year. Good friends, supportive family, health, and happiness are at the top of everyone’s Thanksgiving list when gathered around a table with loved ones. It’s also a great time to count your business blessings as well. Your wonderful caregivers and […]

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Can Your Management Infrastructure Handle The Latest Increase in the Need for Home Care?

home care management and scheduling

America is aging rapidly, and when care needs present, most older adults would rather receive care in the comfort of their own homes. However, when care needs present, cost is a factor in the decision making process. Nursing home costs are on the rise, so, in addition to being a least favored alternative to care, […]

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Building Healthy Referral Relationships

Handshake

It takes a village to create a successful, thriving home care agency, but first you have to build that village. For agencies to grow in this era of intense competition, building trusted relationships and collaborating with the myriad of potential referral sources has become vital. Unfortunately, home care is still largely an “at need” service, […]

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Home Care Client & Referral Satisfaction: Top 5

clientsatisfaction

With the recent increase in the need for quality home care services, it’s easy to think that your agency will always be busy. But without satisfied clients, an agency will struggle no matter how hot the market. Keeping your clients and referral sources happy is your number one job. Here are the top 5 ways

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Communicating with Physicians

physician

For home care agencies, working to create referral relationships with physicians is a great way to  coordinate current client care while working toward future referrals. An agency’s relationship with a physician needs to be thoughtfully fostered in order to get and continue to receive referrals. In today’s evolving care landscape, it’s vital to take advantage […]

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